Accurate information and authority
I confirm that the business, contact, ownership or operating authority, registration, seating, amenities, photographs, prices and availability I provide are true, current and not misleading. I am at least 18 and authorised to act for this business and list these vehicles. I will promptly correct errors and will not submit false documents, duplicate identities or photographs I have no right to use.
Valid documents and lawful operation
I am responsible for maintaining all documents and permissions required for each vehicle and journey, including registration, appropriate permits, fitness, insurance, pollution certification and applicable taxes. I will supply current supporting documents to customers or the portal when reasonably requested and stop offering a vehicle when a required document expires or operation becomes unlawful.
Bus condition and drivers
I am responsible for roadworthiness, maintenance, cleanliness, advertised facilities, lawful capacity, safety equipment and suitable, appropriately licensed drivers. I will not allow overloading, intoxicated or unsafe driving, or dispatch an unsafe vehicle. I will arrange appropriate assistance for breakdowns or emergencies and comply with applicable transport and safety requirements.
Independent service provider
The portal connects customers and independent operators. It does not inspect vehicles, verify bus legal status or condition, or provide the transport service. Account or listing approval is permission to publish, not a safety certification or government endorsement. I will not claim that the portal guarantees my bus, drivers, documents or service.
Requests, quotations and commitments
I will contact customers to confirm availability and requirements and provide a clear written quotation covering the vehicle, itinerary, dates, capacity, amenities, total charges, extras, payment schedule and cancellation terms. A portal enquiry alone does not reserve a bus. I will honour agreed commitments, avoid conflicting bookings and obtain the customer’s agreement to material changes or replacement vehicles.
Payments, refunds and disputes
Customer payments, deposits, receipts and refunds are arranged directly with my business. The portal does not collect, hold or guarantee these funds. I am responsible for accurate payment instructions, lawful charges, receipts, agreed refunds and responding promptly to complaints. I will not impose undisclosed charges, misrepresent refund rights or request banking passwords, PINs or OTPs.
Customer privacy and respectful contact
I will use customer contact and journey details only to handle the enquiry and agreed service, keep them secure, limit access to authorised staff and not sell, publish or use them for unrelated marketing without a lawful basis. I will treat customers fairly, protect private booking links and comply with applicable privacy obligations.
Corrections, suspension and cooperation
I will report material changes, safety issues and suspected fraud promptly and cooperate with reasonable complaint or document enquiries. False information, unsafe operation, fraud or misuse may lead to listing removal or account restriction, subject to applicable law. The portal does not promise bookings, revenue, uninterrupted access or a particular review outcome.
Responsibility and protected rights
I am responsible for my business’s statements, staff, drivers, vehicles, transport services and payment arrangements, and for losses for which my business is legally liable. Nothing in this policy removes customer statutory rights, excuses fraud or wilful misconduct, imposes automatic penalties, or excludes duties or liability that cannot lawfully be excluded, including the portal’s own obligations. Indian law applies subject to mandatory applicable law.
Acceptance and records
By selecting the acceptance checkbox and submitting, I confirm the information supplied is correct and agree to this policy. The portal records my account, the policy version, its text, acceptance time and the related bus submission where applicable. Each new or updated bus listing requires fresh confirmation. Future policy versions require fresh acceptance and do not replace earlier saved records.